The Impact of Lecturers’ Competencies on Students’ Satisfaction

Ng Chiaw Gee

Amity Global Institute, Singapore




The students’ satisfaction level is an important indication to determine how successful of the education institution to provide services to the market. This research article investigated the impact of lecturers’ competencies on students’ satisfaction at one of the private tertiary institution in Malaysia. A quantitative research method was used to collect the data from the tertiary students. Data collected from the different academic programmes were analysed by using Pearson Correlation Analysis and Multiple Regression Analysis. The author have identified ten lecturers’ competencies to be tested with the students’ satisfaction. The results revealed that there is a positive correlation between these two variables.

Key word: competencies, student satisfaction, quantitative, regression analysis, education

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