service quality

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• Issue 1
• Issue 1
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• Issue 2
• Issue 2
• Issue 2
• Issue 2
• Issue 2
• Issue 2
• Issue 2
• Vol 1
• Vol 2
• Vol 3
• Vol 5
• Vol 6
• Vol 7
• Vol4

• All
• academic performance
• academic staff
• Accounting Information
• accreditation
• Advertising
• Affective Commitment
• age
• AI
• Airline Industry
• Airline’s Image
• Airlines’ Green Initiatives
• Anchoring
• Assurance
• Attitude towards Green Brand
• attitudes of Malaysians towards people with disabilities (PWDs)
• Availability
• Available of functional and secured ATMs
• aviation industry
• Aviation Industry; Corporate Communication
• awareness
• Bank Reputation
• Behaviour Model
• Behavioural intention
• beverage industry
• Big-data
• blackboard
• Board gender diversity
• Brand Image
• brand love
• BRI
• Business Excellence.
• Buyer and Supplier Relationship
• buyer-supplier relationship
• career development
• CGPA
• challenges
• circular economy
• citizenship values
• civic values
• Coffee Retail Industry
• cognitive functioning speed
• Collaborative Consumption
• communication design.
• Communication Mediators; Self-Objectification
• competencies
• Competitive advantage
• Computer-Mediated Communication
• Construction.
• Consumer Purchase Intention
• Consumption
• Continuance Commitment
• Convenient Location of Banks
• Corporate & strategic communication
• corporate communication
• corporate image
• Corporate Social Responsibility
• Corporate social responsibility communication
• Cost Management
• Covid-19
• COVID-19 pandemic
• Crisis communication
• crisis management
• Cultural Dimension
• cultural engagement
• Customer Commitment
• Customer Equity
• Customer Loyalty
• customer orientation
• Customer Perceived Quality
• customer relationship
• customer relationship management
• Customer Relationship Management (CRM)
• customer satisfaction
• Customer Trust
• Customer’s Purchase Intention
• Debt Securities
• design thinking
• development
• digital marketing
• Digitalization policy
• Distributive Justice
• dividend payout
• dividend policy
• e- procurement
• E-Commerce Industry
• e-learning
• E-service Quality
• E-wallets
• earning per share
• East Coast
• EcoPort
• ECRL
• education
• education level
• Electronic Referral (e-Referral)
• Electronic Word-of- Mouth
• Electronic Word-of-Mouth (e-WOM)
• Emotional Intelligence
• empathy
• Empathy and SERVQUAL Model
• Employee Behavior
• employee behaviour
• employee turnover intention
• Employee- customer Relationship and Decision Hierarchy for Bank Selection
• Energy industry
• Engineering
• English language education
• English language learning
• environmental
• Environmental Dimension
• environmental friendly
• Ethics
• experimenting
• Fast Food Industry
• female
• Fertility behaviour
• financial constraints
• Financial performance
• Firm Image Coincidence
• Firm Performances
• Food Quality
• Gamification
• gender
• Glass-ceiling
• good citizenship
• Grab Car
• graduate employability
• Graphic Design Curriculum
• Graphic designers
• green
• Green Brand Knowledge
• Green Brand Positioning
• green port
• Green Product Purchase Intention.
• Health Reform
• Heuristic Behaviors
• higher education
• higher education institution
• Hook Model
• Hotel Industry
• impact
• Indonesia
• information sharing
• information technology
• Interactional Justice
• internal integration
• Internet slangs
• Interpersonal Communication Skills
• Investment Decision
• Investment Performance
• IoT.
• job performance
• job satisfaction
• job satisfaction factors
• Kaizen
• leadership skills.
• leadership style
• leadership styles
• Lean
• level of contact
• Licensed Character Products
• liking
• Logistic industry
• Malaysia
• MCKIP
• mental condition
• migration status
• Motivation
• Motivation Model
• Muda
• Mura
• Muri
• national identity
• nature of work
• Negotiation Strategy
• Neutral Information
• Normative Commitment
• Online Community
• online retailing
• Organizational Commitment
• Organizational Justice
• Organizational Justice Perception
• organizational performance
• Others’ Emotion Appraisal
• Overconfidence
• Ownership Intention
• Packaging
• Participatory Design Model
• Passenger Loyalty
• Passengers’ Satisfaction
• passion
• Pay
• Pedagogy
• Peers and Pester Power
• Peninsular Malaysia
• people with disabilities (PWDs)
• Perceived Authenticity
• Perceived Competence
• Perceived Ease-of-Use
• Perceived Risks
• Perceived Usefulness
• Perceived Value
• Perceived Warmth
• PERS
• Personal Financial Needs
• Physical Environment
• Port
• postponement
• Price
• private university
• Procedural Justice
• procurement planning
• Procurement practices
• Product Addiction
• Productivity
• professional status
• progression
• Promotion
• Provision of Digital Banking Services
• public relations
• Public Relations; Strategic Communication Management.
• Purchase Intention
• Purchasing Strategies
• quantitative
• Quota
• Recommendation of Friends and Relatives
• regression analysis
• Regulation of Emotion
• relationship
• Relationship Development
• Relationship Quality Factors
• relationship-orientated
• Reliability
• Representativeness
• repurchase intention (RI)
• Reputation management
• Reputation Quotient
• Responsiveness
• returns of assets
• returns of equity
• Risk Privatization
• rural Bangladesh
• Safety of Funds
• salary
• SDGs.
• SDM
• Self-Awareness
• SEO
• Service Encounter
• service learning
• service quality
• SERVQUAL Model
• Shah Alam Gallery
• Shannon index
• small and medium enterprises
• small medium enterprise(SME)
• social media
• Social Responsibility Dimensions
• Social Restrictions
• Societal Dimension
• Source Credibility
• Stages of Development
• Stages of Progression
• stakeholders
• standards of practice
• student satisfaction
• student’s perception
• Subjective Norm.
• supervision
• supplier selection
• Supply chain management
• supply chain management practices
• sustainability
• Tangibility
• task-orientated
• Technology Acceptance Model
• Technology Acceptance Model (TAM)
• Technology adoption
• technology marketing strategy
• Telecommunication Industry
• Terminal
• terminal standard
• TMT
• transactional leadership
• transformational leadership
• Triple Bottom Line
• Trust
• Turnover Intention
• university social responsibility
• university students
• Usage of Social Networking Sites
• Use of Emotion
• UTAUT
• variation
• waste management
• waste reduction
• Website Design
• Women directorship
• Word Of Mouth Communication
• Work-based Learning
• youth

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